When we founded Customer Marketing Alliance, it was with the vision to create a centralized hub for customer marketers to learn, network, and exchange expertise.
Now, we're thrilled to present an expanded calendar of events that brings together the brightest minds in customer marketing for 2025.
Our events are packed with revolutionary insights from expert practitioners behind the customer marketing strategies at some of the world's leading companies. And the best part? There's something for everyone.
We'll be flying across the globe to locations near you: think New York. San Francisco, and London! 🌍
But don't worry if you can't make it to one of our in-person events – we're offering virtual conferences too. So no matter where you are, there's a customer marketing conference that's guaranteed to fit your needs.
The time has come to jot down some pretty important dates. Pens and paper at the ready, folks! ✍️
March
Customer Marketing Summit New York
When? March 11–12, 2025
Where? etc.venues, 360 Madison Avenue, New York, NY
Join us for our first summit of 2024! Building on our successful 2024 events featuring speakers from Google, Salesforce, Adobe, Cisco, and Dropbox, we're bringing you an even more impressive lineup.
With 15+ expert speakers and 100+ attendees, dive into topics including:
- Voice of customer programs
- Customer advisory boards (CABs)
- Customer lifecycle optimization
- Metrics tracking for retention and churn
- Customer advocacy programs
Simply turn your laptop on, enter the virtual conference room, and let the knowledge wash over you.
Chief Customer Officer Summit New York
When? March 12, 2025
Where? etc.venues, 360 Madison Avenue, New York, NY
Join Fortune 500 CCOs in the heart of Manhattan for an executive forum on customer experience excellence. Exchange insights on driving customer-led growth, building world-class teams, and measuring customer impact at scale.
Network with senior leaders who are transforming their organizations through customer-first strategies.
August
Customer Marketing Summit Virtual
When? August 27th, 2025
Where? From a screen near you
Ready to revolutionize your customer marketing strategy? We've got the perfect event for you – and it's completely free! Join us as leading customer marketing experts share their winning playbooks for turning customers into powerful brand advocates.
Whether you're looking to build a head-turning advocacy program, master the art of customer storytelling, or create campaigns that truly resonate, our sessions are packed with actionable insights you can implement right away. The best part? You can join from anywhere in the world!
Connect with fellow customer marketing professionals, learn game-changing strategies, and elevate your customer marketing to new heights.
"It's during these events that you feel part of a community. You walk away knowing more than you started with and, even better, trusting that there's a network of peers you can turn to again and again."
– Sudhan Ramesh, Director of Product & Customer Marketing at Sovos
September
Customer Marketing Summit San Francisco
When? September 4–5, 2025
Where? San Francisco, TBC
Just as the iconic Golden Gate Bridge connects communities, our San Francisco summit brings together customer marketing professionals to build lasting connections and share winning strategies.
This event is co-located with other conferences within The Alliance including:
Get ready for keynote speeches, panel discussions, and workshops covering:
- Customer-driven feedback
- The power of storytelling
- Key customer marketing metrics
- Engagement strategies
November
Customer Marketing Summit London
When? November 22-23
Where? London, TBC
Join us in the heart of the UK for two days of royal treatment when it comes to customer marketing excellence. Bring your team together with industry experts and thought leaders to spark new ideas and elevate your strategies for delivering spectacular customer experiences.
"Customer Marketing Alliance is the catalyst to bring customer marketers together in one room so that we can connect, learn from each other, share best practices, and you don't find that too often."
– Olivia Gracey, Customer Marketing Manager at Classy
December
Chief Customer Officer Summit London
When? December 3, 2025
Where? London, TBC
Join elite CCOs and customer experience leaders in the heart of London. This intimate, executive-level summit brings together pioneering minds to tackle the evolving challenges of customer-centric leadership.
Share battle-tested strategies, explore emerging trends, and connect with fellow C-suite leaders who are reshaping customer experience at the enterprise level.
Did you miss one of our customer marketing conferences?
Fear not! With a CMA membership plan, you can catch up on all of our amazing events anytime, anywhere! That's right, you'll have full access to every single event – OnDemand, at your fingertips.
Our membership plan includes both in-person and virtual events, meaning you can stay up-to-date with the latest insights and trends, no matter where you are in the world. With heightened access and more value for your investment, this is the perfect opportunity to level up your customer marketing expertise.
Want a sneak peek of what's on offer? Check out some of our previous sessions from our member portal.
